Gold Coast Online Directory respects your privacy. This policy explains how we handle information when you use the directory, manage a listing, submit a review, send an enquiry or purchase a paid plan.
User Data
We may collect your name, email address, phone number, account details and information you provide through forms or communications. Technical information, such as your IP address, browser details and website activity, may also be collected.
We use this information to operate the directory, manage accounts, provide services, respond to requests and investigate misuse.
Information may be shared with providers supporting website hosting, maintenance, communications, security and payments, or where required or permitted by law. Depending on the providers used, information may be handled outside Australia.
We take reasonable steps to protect personal information and retain it for operational and applicable legal purposes. Information no longer required is deleted or de-identified, subject to record-keeping and backup arrangements.
You can contact us to request access to, correction of or removal of your personal information. We may need to confirm your identity, and some records may need to be retained.
Business Listings
Details submitted for publication may appear publicly in the directory and in search engines. These can include your business name, services, location, contact details, opening hours, images and website links.
Only submit information you are authorised to publish. Consider your privacy before including a residential address or personal contact details.
Information provided to claim a listing or administer an account is separate from public listing content.
Reviews
Reviews, ratings, display names and business responses submitted for publication may be publicly visible.
Avoid including sensitive information or private details about yourself or another person. We may review submissions and related information to moderate content, investigate complaints and identify misuse.
Contact us if published content exposes personal information inappropriately.
Enquiries
When you send an enquiry through a business listing, your message and contact details are shared with the business you select so it can respond.
That business is responsible for its subsequent handling of your information. We may retain enquiry records to support delivery, resolve issues and investigate misuse.
Include only information needed for your enquiry.
Payments
Purchasing a paid listing plan may require billing and transaction information.
Where a third-party payment provider is used, it processes payment information under its own privacy policy. We may receive transaction references, payment status and billing records needed to manage your plan.
Cookies
The website may use cookies and similar technologies to support login sessions, remember preferences, protect forms and understand website usage.
You can manage cookies through your browser settings and any controls available on the website. Disabling certain cookies may affect login or other features.
Privacy Questions and Complaints
For privacy questions, information requests or complaints, use our contact page.
Provide enough detail for us to investigate your concern. We may request further information and will respond within a reasonable period.
If your concern remains unresolved, the Office of the Australian Information Commissioner can provide information about privacy complaint options.